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SLT initiates 3-year strategic business plan to meet changing needs

Sri Lanka Telecom PLC (SLT) has initiated a 3-year strategic business plan continuing its commitment towards customer value propositions, SLT sources revealed.

During the COVID-19 pandemic emerging technologies became a catalyst for the telecom industry to prefer digital platforms, and deliver emerging digital experiences to changing consumer demands in an unprecedented way, a senior official of the SLT said .

The SLT’s board of directors has taken a decision at its meeting held on November 27 to initiate a 3–year Strategic Business Plan for SLT Group and have detailed business plans for the year 2021.

It has approved the provision of 5,000 FTTH (fiber-to-the-home) new connections to Sri Lanka Telecom Services Ltd. Insurance cover has been introduced for the first time in SLT history to cover property, risks, cyber security risks, and commercial general liabilities.

This will help SLT to ensure its business continuity and develop customer confidence while complying with industry best practices, standards, and requirements of SLT strategic business partners and customers.

These details were disclosed in a memorandum (Ref No 01/2020) sent to all SLT employees on November 27 by SLT CEO K.A. Kiththi Perera outlining the board decisions taken on the same day.

Accordingly the SLT Board has approved the new SLT Group Organisation Structure which was developed by consolidating Finance, Human Resources, Legal, and IT/Cyber security functions as group functions.

Measures will also be taken to restructure SLT subsidiary companies and a new leadership team was appointed for SLT Services, which is better aligned with business interests and its execution within the SLT Group.

The SLT board decided to transfer all remaining SLT Human Capital Solutions (Pvt) Ltd (HCS) staff to Talent-Fort (which provides HR solutions) and close HCS business before the end of 2020 as previously agreed with trade unions, he revealed.    Existing procurement processes have been reviewed in view of eliminating inefficiencies in the process, whilst strengthening good governance and transparency.

This will help SLT Group to realise its business objectives by fast-tracking procurements for key projects and programmes and implement a succession plan for senior management positions and such a programme will be launched to implement the same.

The SLT Board approved the establishment of the Research and Development Division and decided to provide necessary resources for research activities in view of creating value for SLT group business, he disclosed

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